Refund policy
At Thelatterly, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
1. Return Eligibility
To be eligible for a return, please ensure that:
- The item was purchased within the last 30 days.
- The item is in its original condition and packaging.
- You have the receipt or proof of purchase.
Items damaged due to misuse or not returned in original condition may not qualify for a refund.
2. Non - Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Digital products
- Items marked as final sale
3. Return Process
To initiate a return, please contact us at:
Email: gnolabyss@gmail.com
Phone: +18126423005
Once your return request is approved, we will provide instructions on how and where to send the item.
Customers are responsible for return shipping costs unless the item is defective or we made an error.
4. Refunds
Once we receive and inspect your returned item, we will notify you of approval or rejection.
If approved:
- Your refund will be processed to your original payment method.
- Processing time depends on your bank or card provider (usually 5–10 business days).
5. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank or card account again.
- Contact your bank or card provider.
- If you still need help, contact us at gnolabyss@gmail.com.
6. Exchanges
We only replace items that are defective, damaged, or incorrect.
If you need an exchange, contact us at gnolabyss@gmail.com.
7. Canceling an Order
Orders can be canceled within 2 hours of purchase.
If the order has already been processed or shipped, cancellation may not be possible.
8. Contact Us
For any questions regarding returns or refunds, please contact us:
Brand: Thelatterly
Address: 1500 N GRANT ST STE N, DENVER, CO 80203, US
Phone: +18126423005
Email: gnolabyss@gmail.com