Shipping policy
1. Order Processing Time
All orders are processed within 1 - 3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
If we experience a high volume of orders or delays, we will notify you by email.
2. Shipping Options & Delivery Times
Standard Shipping:
- Handling time: 1 - 3 business days
- Shipping time: 10 - 15 business days
- Total delivery time: 11 - 18 business days
Express Shipping:
- Handling time: 1 business day
- Shipping time: 7 - 10 business days
- Total delivery time: 8 - 11 business days
Please note: Delivery estimates may vary due to customs, carrier delays, or external factors.
3. Order Tracking
Once your order has shipped, you will receive an email with a tracking number.
Tracking information may take 24 - 72 hours to update.
4. Shipping Costs
Shipping fees are calculated at checkout and depend on your location and the shipping method selected.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If a package is returned due to an incorrect address, the customer may be responsible for reshipping fees.
6. Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us.
We will work with the carrier to resolve the issue.
Thelatterly is not responsible for delays caused by the shipping carrier.
7. Customs, Duties & Taxes
International orders may be subject to customs fees, taxes, or import duties.
These charges are the customer’s responsibility.
8. Contact Us
If you have questions about your order or shipping, please contact us:
Brand: Thelatterly
Address: 1500 N GRANT ST STE N, DENVER, CO 80203, US
Phone: +18126423005
Email: gnolabyss@gmail.com